Is Credit Simple legit? Our response to reviews on ProductReview.com.au
Welcome to Credit Simple. If you’re reading this blog, chances are you’ve found your way here after asking a search engine if our business is legitimate. Indeed, we’ve had some pretty bad reviews on sites such as ProductReview.com.au. So we thought we’d give you the low-down on myths and truths about our business, credit scores, and your rights and privacy.
I think your business is a scam and you’re ‘phishing’, or conducting identity theft
I can’t believe you’re using my star sign to calculate my credit score!
That’s a common myth. Your star sign isn’t used to calculate your credit score at all. When you’re in the Credit Simple dashboard, you’ll see stats about how you compare by age, gender, star sign and so on. This is simply a comparison tool for your interest – a novel way of looking at how you measure up to other people like you.
If I check my credit score with you, will it lower my score every time I look?
Not at all. You can check your own score as often as you like and it will never affect your score. A credit provider checking your credit file is called an ‘enquiry’ but if you check your credit, it’s called an ‘access’ and that doesn’t affect it. However, if you apply for lots of credit with a credit provider (e.g. a credit card or loan) within a short space of time, your credit score can go down for a while, as it makes you look ‘desperate for credit’ to credit providers. It’s best to shop around for credit first and figure out what suits you best before applying for anything.
The credit score you gave me is different to the one I got from another service
Yep, that can happen. In fact, it’s highly unlikely that you’ll have the exact same credit score from any two providers. Each credit reporting agency has its own way of calculating credit scores, and each company also has a slightly different set of data. To add to that, our credit score range is 0-1,000, whereas other companies have ranges that run higher than 1,000. In an ideal world, consumers would be able to see a credit score that pulls on all possible/available credit scores, but as yet, this service doesn’t exist.
I own a mortgage-free property and have cash in the bank, but my score is really low
Credit scores are calculated based on credit you’ve accessed, rather than assets you own, so your mortgage-free house or your savings account aren’t put into the calculation. Credit reporting agencies simply don’t have access to information about your assets. While this information would be beneficial when applying for credit, it’s not information held by a credit reporting agency.
Has the credit reporting system changed?
Credit reporting has recently changed from a ‘negative’ system (where you got penalised if you did something naughty, but otherwise were treated much like the next person) to a ‘comprehensive’ system (where your ‘positive’ payment information is now being put into your credit score calculation). In February 2018, NAB became the first major Australian bank to contribute positive payment data, so it’s still a very new system in practice.
Someone else’s information is on my credit file!
In a very small number of cases, there can be mistakes on your credit file. We’ve built in a way for people to question something if they think it’s incorrect (you can see this within the dashboard – look for the button that says ‘question this’). To date we’ve had less than 1% of Credit Simple users query something. If you need help getting something sorted out, email us on firstname.lastname@example.org or call 1300 414 170.
Still got questions? Check out the FAQ content on our blog. Talk to us. Email us on email@example.com. We’re happy to help. Not signed up yet and want to check your credit score? You can do that right here – it’s easy, instant and free (forever).